🚫 Change of Mind & Incorrect Selection

Due to safety protocols and regulatory requirements, we do not accept returns for change of mind or incorrect product selection. Please ensure your order is accurate before confirming your purchase. Once a parcel has been dispatched, returns are not accepted.

⚠️ Product Use, Research Use & Customer Responsibility

By purchasing from Pure Pharma Australia, you acknowledge that you are purchasing our products at your own discretion and risk.

All products sold by Pure Pharma Australia are supplied strictly for laboratory and research use only. They are not intended for human consumption, therapeutic use, diagnosis, treatment or prevention of any disease, and must only be used in accordance with all applicable laws and regulations.

It is the customer's responsibility to determine whether a product is suitable for their intended lawful purpose before purchasing.

As research outcomes and product performance may vary depending on numerous factors, Pure Pharma Australia does not guarantee any specific results or outcomes. We do not offer refunds, replacements or store credit where a customer believes a product did not produce their expected or desired effect.

By completing your purchase, you acknowledge and accept these terms and assume all responsibility for the purchase, handling, storage and use of the products.

📦 Damaged, Incorrect or Missing Items

If your order arrives damaged or contains incorrect items, please contact us within 48 hours of delivery at info@admin.purepharmaau.com. Please include your order number together with clear photographs of the issue.

To assist with claims relating to missing or incorrect items, we strongly recommend recording a continuous video while opening and inspecting your parcel upon delivery. Where a claim relates to missing contents or incorrect items, we require an unpacking video to assess the claim. Claims for missing items cannot be assessed without an unpacking video.

Where appropriate, we will arrange a replacement once the required evidence has been reviewed.

🚚 Shipping & Transit

Once an order has been dispatched, responsibility for delivery passes to the shipping carrier.

Customers acknowledge that they purchase and ship products at their own risk. Pure Pharma Australia is not responsible for delays, losses, seizures, confiscations, customs holds or other transit-related issues that may occur after dispatch, including where products are stopped by customs or regulatory authorities.

Please refer to our Shipping Policy for full details regarding shipping risks, carrier responsibilities and transit-related claims.

❌ Order Cancellations

Orders cannot be cancelled, refunded or modified once they have been shipped.

📧 Contact Us

If you have any questions regarding your order or this policy, please contact our support team at info@admin.purepharmaau.com.